We only collect information necessary to deliver services, respond to inquiries, and give you the best possible experience on our website. This includes:
Contact/Account Information If you contact us with an appliance repair question or request a service call, we collect information like your name, email address, phone number, appliance brand/model, and details about the issue you are experiencing.
We use this to respond to your inquiry and provide estimates or dispatch repair services if requested.
You do not have to submit personal information to view public information on our website.
Usage Data We collect data about how visitors interact with our website, like several page views, most visited pages, browsing patterns, referral sources, etc.
We use Google Analytics and other tools for this. It helps us understand user needs and improve the website experience.
Cookies We use necessary cookies like session cookies to provide our service, enhance site security, and give you the best possible experience navigating our website.
No personal data is stored in these cookies. You can disable cookies in your browser if you do not want them stored on your device.
How We Use Information
We only use your personal information for the purpose it was collected:
- To respond to appliance repair inquiries and questions
- Follow up about service requests
- Notify you about important changes to our offerings or policies
- Improve our website based on usage patterns and data
We only retain personal information as needed to serve you or comply with business, tax, and legal requirements.
Data Protection & Security
LG Appliance Fixes takes data security seriously. We implement safeguards like encryption, access controls, and data privacy training to protect personal information and prevent unauthorized access or sharing.
However, no method of storing or transmitting electronic data is ever completely secure. We cannot guarantee the absolute security of personal information.
Information Sharing and Disclosure
We do not share, sell, rent, or trade personal information with third parties except to provide services you have requested, comply with legal obligations, or protect our rights. Examples include:
Service Providers, We share information with third-party service partners that help us run our business or website, like website hosting services, email providers, payment processors, and those that help provide repair services. These third parties are authorized to use your personal information only as necessary to provide contracted services to us.
Legal Compliance We may share personal information if we believe it’s required to comply with any applicable law, regulation, legal or government request, or as part of any investigation or potential merger/acquisition.
With Your Permission
In all other situations, we would ask for your consent before sharing personal information with third parties. This consent can be revoked at any time by contacting us.
Third Party Sites
Our website may link out to other websites not controlled by LG Appliance Fixes. We encourage site visitors to read any privacy policies on third-party sites before sharing information with them. Please understand LG Appliance Fixes has no responsibility or liability for how third-party websites collect and use personal information.
Retention Periods
We retain personal information no longer than reasonably necessary for operational, legal, or other necessary purposes outlined in this policy. Retention periods may extend beyond your relationship with LG Appliance Fixes if business, tax or legal obligations require further retention.
International Data Transfers
LG Appliance Fixes is based in the United States and the information we collect is stored and accessed in/from the United States. If you access our website or submit information to us outside of the U.S., please understand it will be transferred to our servers and processed in the United States. If you object to having your personal information processed or transferred to the United States, please do not use our website or submit any personal data to us.
Changes to Privacy Policy
We may update this privacy policy from time to time. If we make significant changes, we will post the updated policy and change the “Effective Date” section above. We encourage visitors to check this page periodically. Your continued use of our website constitutes acceptance of any changes.
Visitor Rights
If you have submitted personal information to us, you have certain rights like access and deletion. To submit requests about personal information or rights, please email contact@lgappliancesfixit.com. We will respond promptly to all reasonable requests.
How to Contact Us
If you have any questions about this privacy policy or the use of your personal information, contact us at contact@lgappliancesfixit.com.