Samsung Refrigerator Ice Maker Recall: Know Your Model

I recently researched the Samsung refrigerator ice maker recall and was shocked by what I discovered.

Thousands of households have been affected by this widespread issue. Malfunctioning ice makers can lead to property damage and potential safety hazards.

My investigation revealed a pattern of complaints spanning several refrigerator models. Understanding the recall process is crucial for affected owners seeking resolution.

I’ll guide you through the key facts and steps to take if you own a Samsung refrigerator.

Key Takeaways

• Multiple Samsung refrigerator models experience ice maker malfunctions
• Common issues include freezing, low production, and poor ice quality
• A class action lawsuit is under consideration
• Samsung offers inconsistent solutions, often depending on customer persistence
• Affected customers should contact Samsung for potential repairs or refunds

What Is The Samsung Refrigerator Ice Maker Recall?

Samsung has been having some big problems with the ice makers in fridges they made from 2014 to 2018.

Lots of people are complaining about them freezing up and not working right, but Samsung ain’t doing an official recall yet.

The main issues are:

• Ice makers freezing up
• Water freezing around the ice maker, making it hard to get the ice out
• People all over are having these problems with their refrigerators, especially with the ice maker.

There was a lawsuit about it, but still no recall. Samsung says the warranty doesn’t transfer to people who buy the fridge used, which is making a lot of folks mad.

Sometimes Samsung’ll fix or refund you if you complain enough, even if the warranty’s up. But it isn’t consistent – depends on who you talk to.

Right now, Samsung’s still saying there’s no recall. They just tell people to call them for help if their ice maker’s acting up.

People are pretty ticked off bout this and want Samsung to do more to fix the problem.

Which Samsung Refrigerator Models Are Affected?

Samsung fridges made from 2014 to 2018 often have ice maker problems. The ice maker might freeze up or stop making ice.

This happens in several models. Repair guides and customer complaints point to these issues.

From the July 2015 Bulletin:

• RF23HCEDB
• RF23HCEDT
• RFH23HSESB users should check the terms of service for warranty information regarding icemaker repairs.
• RF23HTEDB
• RF23J9011
• RF24FSEDB
• RF25HMEDB
• RF263BEAE is another model number that may experience icemaker issues.
• RF263TEAE
• RF26J7500
• RF28HDEDB
• RF28HDEDT
• RF28HFEDB
• RF28HFEDT
• RF28HFPDB
• RF30HDEDT
• RF31FMEDB
• RF31FMESB
• RF323TEDB
• RF32FMQDB
• RF34H9950
• RF34H9960

From the May 2017 Bulletin:

• RF22K9381
• RF22K9581
• RF22KREDB
• RF22M9581
• RF23FSEDB
• RF23M80
• RF23M85
• RF24J9960
• RF265BEA is known for its icemaker complications.
• RF28HMEDB
• RF28JBEDB
• RF28K9070
• RF28K9380
• RF28K9580
• RF30HDED
• RF30KMEDB
• RF31FMED
• RF323TED (listed multiple times)
• RF349950

Many people have complained that these Samsung fridges have big problems with their ice makers.

They often freeze up or don’t give ice as they should. 

Samsung hasn’t officially recalled them, but they’ve helped some customers by fixing the fridges or giving refunds.

What Are The Reported Issues With The Ice Maker?

Ice Maker Problems:

1. Freezing up: Ice maker gets frozen solid. You have to defrost it to make it work again.
2. Not enough ice: Some fridges make less than 50 cubes a day. Could be low water pressure, a bad filter, or wrong temperature.
3. Bad ice: Ice looks small, cloudy, or dirty. Might be low water pressure or dirty water.
4. Stuck ice: Clumps can block the chute or trick the machine into thinking it’s full.
5. Won’t turn on: Sometimes it’s off by accident or just won’t start.
6. Too much frost: Ice maker and bucket get frosty, making it hard to make or get ice from the freezer.

Is there a class action lawsuit against Samsung ice makers?

If you’ve been dealing with an ice maker issue in your Samsung French door refrigerator, you’re definitely not alone.

A lot of folks are having problems with their ice maker and there’s even talk about a class action lawsuit against Samsung over it.

People are reporting everything from ice buildup in the compartment to defective ice and leaks.

If your ice maker in your Samsung appliances is acting up, you might want to call Samsung or check out the latest service bulletin.

They recommend you defrost the ice maker or even get an ice maker service kit.

Some users have had to involve a technician to fix their french door fridge, or even join a Facebook group for advice.

If your ice maker service is still unavailable, you might need to look at your model and serial numbers to see if your fridge is part of a refrigerator recall.

With all the issues, like the auger not working or the dispenser not dispensing ice, it seems like certain Samsung models are really having a tough time.

You might wanna keep an eye on this class action lawsuit and see if you qualify for any mediation or check out the latest fixes for your refrigerator’s last model number.

Contact Samsung Customer Service

To contact Samsung customer service for issues related to your refrigerator or ice maker, you can use the following methods:

Phone Support

• United States: Call 1-800-SAMSUNG (1-800-726-7864). This line is available from 8 AM to 12 AM EST, 7 days a week.

Online Support

• Samsung Support Website: Visit the Samsung support page to access various support options, including live chat and troubleshooting guides.
• Service Request: You can request service for your refrigerator through their dedicated service page here.

FAQs